If you are travelling our internet site as a California or European Union resident, your rights below the California Consumer Privacy Act or GDPR are represented in an addendum to this policy. If you do no longer see this addendum below, please contact us at CUS@testoloogy.com to acquirethe additional facts describing your rights underneath California and European Union law.
2. Information Collection, Use, and Disclosure
Categories of Information Collected
Visitor Data: Testoloogy collects, uses, and shops statistics involving person visits to its internet site and use of the Testoloogy software (“Visitor Data”), which includes the precise pages visited or considered by using the user, the quantity of time the consumer spent on the internet site or application, internet site mistakes skilled by way of the user, visits to the Testoloogy “FAQ” page, and data about the browser or gadget used to get entry to the internet site and application, such as the user’s cell machine ID and IP address. These practices observe to customers who go topages for potential new clients as nicely as these who go to pages for potential Counselors.
Onboarding Data: In addition to the questionnaire responses supplied via customers (including Counselors) in the technique of preliminaryregistration, Testoloogy collects, uses, and shops positive extra records from customers all through the onboarding manner (“Onboarding Data”). This information consists of the pages seen by means of the user, whether or not the consumer clicks the “Get started” hyperlink to commencefinishing the questionnaire, and whether or not the consumer responds to any of the questionnaire prompts.
Account Registration Data: Testoloogy collects, uses, and shops positive statistics in connection with the account registration process, such as whether or not customers registered the use of their Facebook or Google profiles, and whether or not a consumer verifies their stated e mailtackle or smartphone variety (“Account Registration Data”). Testoloogy additionally assigns every consumer (including Counselors) who creates a Testoloogy account an anonymized, randomly-generated purchaser ID.
Transaction Data: Testoloogy collects, uses, and shops sure data involving fee for its offerings by way of customers and associated transactions on its website, such as whether or not a consumer achieved price for Testoloogy services, signed up for Testoloogy offerings the use of a trial offer, canceled or in any other case ended a trial, or done a request to get hold of economic useful resource for Testoloogy offerings(“Transaction Data”).
Login Data: Testoloogy collects, uses, and shops facts related to logins to Testoloogy Platform by way of registered customers (including Counselors) and endeavor carried out in the course of that log in such as when a person logs in, the wide variety of messages acquired or despatched via Testoloogy
- internet siteor app at some stage in that log in, and whether or not a consumer has been assigned, started, or finished a counseling intention (“Login Data”). Login Data does now not consist of the content material of any messages despatched or acquired with the aid of customers or the content material of any counseling goals.
Counseling Session Data: Testoloogy collects, uses, and shops sure typical records involving consumer counseling periods such as whether or not a stay session has been scheduled by means of the user, whether or not a Counselor or person joins a scheduled session, when a counseling session started out and ended, and whether or not a counseling session was once canceled or re-scheduled.
Customer Data: Testoloogy collects, uses, and shops positive records from customers that have signed up for Testoloogy offerings such as a user’s self-reported title or nickname, age, email address, cellphone number, and emergency contact records (“Customer Data”).
Counselor Data: In order to credential, recredential, run assessments and pay Counselors, Testoloogy collects, uses, and shops positive statisticsfrom Counselors. This records consists of records such as the Counselor’s name, email address, and cellphone number, address, NPI range (if applicable), CAQH variety (if applicable) and training and job records (“Counselor Data”).
Communications Data: Testoloogy collects, uses, and shops communications between customers and Counselors on the Platform, and communications between customers and Testoloogy purchaser provider crew (“Communications Data”).
Purposes for Which Information is Used
We can also use the statistics we acquire for one or greater of the following purposes:
Communication with you
- To contact you or grantyou with information, signals and hints that are associated to the Platform.
- To affirmyour identity.
- To entirean pastime you requested, such as register for the Platform or acquire greater
- To attainout to you, both ourselves or the use of the splendid authorities, if we have a excellent motive to trust that you or any differentcharacter can also be in chance or might also be both the motive or the sufferer of a crook
Delivery of offerings to you
- To create your account on our Platform and let you log in to your account and use the Platform.
- To manipulateyour account, grant you with purchaser support, and make sure you are receiving fine
- For billing and transaction processing purposes.
- To fitcustomers with Counselors and facilitate the Counselor Services.
- To provide, support, personalize, and strengthenour Platform and the Counselor Services.
Administration and enchancment of services
- To supervise, administer and revealthe Platform.
- To measure and enhancethe quality, effectiveness and transport of our services.
- To customisethe internet site journey and to supply content material and product and provider choices applicable to person interests, such ascentered presents and commercials thru our websites, and by
Compliance with law
- To replyto regulation enforcement requests and as required through relevant law, court docket order, or governmental regulations.
- To comply with relevantcountry and federal laws, including, however now not constrained to legal guidelines associated to defendingcustomer and public fitness and safety.
Other makes use of with consent
- Any differentmotive with your consent.
Purposes for Which Information is Disclosed to Third Parties
Information about you may additionally be disclosed to 1/3 events for one or extra of the following purposes:
For commercial enterprise purposes: Only as vital for facilitating the Counselor Services, we might also share a user’s records with a Counselor and a Counselor’s facts with a user. We may additionally additionally share your statistics with providers and carrier providers, together withour records web hosting and statistics storage partners, analytics and companies imparting technological know-how offerings and support, feeprocessing, and facts security. We additionally might also share records with expert advisers, such as auditors, regulation firms, and accounting firms.
With your path or consent: We might also share your records with 1/3 events if you request or direct us to do so.
With associates inside our company group: We might also share your statistics with any subsidiaries or father or mother agencies inside our company group.
Compliance with law: We may also share your facts with a court, a regulatory entity, regulation enforcement personnel, or pursuant to a subpoena, to comply with relevant regulation or any tasks thereunder.
In the context of a transaction: We may also share your records in connection with an asset sale, merger, bankruptcy, or other enterprisetransaction.
Note that if you make any data publicly on hand on the Platform, anybody can also see and use such information.
3. Opting out of Marketing Communication
You can choose out of receiving e mail advertising and marketing by using unsubscribing the usage of the unsubscribe hyperlink furnished in all of our advertising and marketing e-mail communications.
4. Cookies and Web Beacons
Like many websites, we use “cookies” and “web beacons” (also acknowledged as pixels) to gather information. A “cookie” is a small statistics file that is transferred to your computer’s tough disk for record-keeping purposes. We gather cookies that are imperative for the Platform to function, cookies that decorate the Platform’s performance, and cookies used for third-party tracking. A “web beacon” is a tiny and occasionally invisible photo or embedded code, positioned on a Web web page or electronic mail that can file your go to or use to a 0.33 party. Web beacons are generally used by means of 0.33 events to display the exercise of customers at a internet site for the motive of internet analytics, marketingoptimization, or web page tagging. Additional facts involving net beacons is reachable on Wikipedia.
You can trade your browser’s settings so it will end accepting cookies and net beacons or to instant you earlier than accepting a cookie or internet beacon. Opt-out preferences for cookies and internet beacons are placed here.
Our Platform additionally makes use of analytics companies to gather data (for example, Visitor Data and Onboarding Data) about consumermovements on our web sites for functions of analytics and evaluation of positive Platform usage.
Social and General Information Tools
Online identification theft and account hacking, along with the exercise presently recognized as “phishing”, are of awesome concern. You need to usually be diligent when you are being requested for your account data and you should continually make certain you do that in our tightly closed system. We will by no means request your login data or your savings card statistics in any non-secure or unsolicited conversation (email, cellphone or otherwise).
The Platform can also incorporate hyperlinks to different websites, offerings or presents which are owned, operated or maintained via 0.33parties. If you click on on a 1/3 celebration link, you will be directed to that 0.33 internet site or service. The reality that we hyperlink to a internet site or carrier is now not an endorsement, authorization or illustration of our affiliation with that 0.33 party, nor is it an endorsement of their privateness or data protection insurance policies or practices. We do now not have manipulate over 1/3 birthday celebration web sitesand offerings and we do now not have manage over their privateness insurance policies and phrases of use.
Security of Information
While the usage of any Internet-based provider includes inherent safety dangers that can’t be a hundred percent prevented, our systems, infrastructure, encryption technology, operation and tactics are all designed, constructed and maintained with your safety and privateness in mind. We follow enterprise requirements and fantastic practices to stop any unauthorized access, use, and disclosure. We comply with all relevantfederal laws, nation laws, and rules related to statistics privacy.
We may additionally rent 0.33 celebration organizations and folks to facilitate our Platform, to function sure duties which are associated to the Platform, or to supply audit, legal, operational or different offerings for us. These duties include, however no longer confined to, consumerservice, technical maintenance, monitoring, e-mail administration and communication, database management, billing and charge processing, reporting and analytics. We will share with them solely the minimal vital records to function their assignment for us and solely after getting intointo splendid confidentiality agreements.
We do now not knowingly acquire or solicit any data from all people beneath the age of thirteen or knowingly permit such humans to come to be our user. The Platform is no longer directed and no longer supposed to be used through kids underneath the age of thirteen If you are conscious that we have gathered Personal Information from a toddler underneath age thirteen please let us understand through contacting us and we will delete that information.
Compliance with Laws and Law Enforcement
We cooperate with authorities and regulation enforcement officers to implement and comply with the law. We may additionally expose factsintegral or suitable to defend the protection of the public or any person, to reply to claims and criminal technique (including however no longerconfined to subpoenas), and to forestall or give up endeavor that may additionally be unlawful or dangerous. You have to additionally be conscious that Counselors might also be obliged to reveal statistics to regulation enforcement or different authorities to conform to their expertand criminal responsibilities. Specifically, and besides limitation, you must be conscious that the regulation requires intellectual fitnessauthorities to reveal facts and/or take motion in the following cases: (a) mentioned or suspected abuse of a infant or inclined adult; (b) serious suicidal potential; (c) threatened damage to any other person; (d) court-ordered presentation of treatment.